Refund Policy

New subscriptions come with a 7-day money-back guarantee. If the Service does not work for you within the first 7 days of activation, contact us and we will work to resolve the issue or provide a refund of your subscription fee.

Send a refund request within the 7-day window via WhatsApp at +1 782 623 6243 or by email to support@boxtvstream.com. Please include your order email and a short description of the issue so our team can assist quickly.

• requests made after the 7-day window has ended;
• issues caused by factors outside our control, such as your internet connection, ISP restrictions, or incompatible hardware, where we have offered reasonable assistance;
• accounts suspended or terminated for breach of our Terms; or
• repeated refund requests or evidence of abuse.

Approved refunds are issued using the original payment method or the channel used to place the order, typically within a few business days. Timing may vary depending on the payment provider.

If you are unsure whether the Service will work on your device, message us first on WhatsApp—we are happy to help you test compatibility before you purchase a longer plan.

Questions about refunds? Email support@boxtvstream.com or message us on WhatsApp at +1 782 623 6243.